FAQS

FAQ

Last Updated: [Insert Date]

Welcome to Portlander Avenue. Below are answers to the most common questions about our prints, shipping, and orders.

What is Portlander Avenue?

Portlander Avenue is a Portland-rooted visual art house and print publication. We create prints, posters, and products inspired by place, nostalgia, and the small moments people remember.

Are your prints original?

Yes. All Portlander Avenue artwork is original and designed in-house.

Do your prints come framed?

Unless the listing specifically says “framed,” prints are sold unframed.

We do this so you can choose a frame that matches your space and style.

What kind of paper do you print on?

We use high-quality paper and print methods designed for crisp detail, strong color, and long-lasting display.

(If you want, I can customize this section once you confirm your exact paper type: matte, satin, archival, etc.)

Will the colors look exactly like my screen?

Screens vary, so colors may look slightly different in person. We aim for accurate color and professional print quality every time.

How long does shipping take?

Most orders ship within 2–5 business days.

Delivery times vary depending on location, but U.S. orders typically arrive within 3–7 business days after processing.

Do you ship outside the U.S.?

If international shipping is enabled on our store, yes.

International orders may take longer and may be subject to customs fees.

Do you offer returns?

Because our products are art prints and limited-run items, all sales are final.

However, if your order arrives damaged or incorrect, we will absolutely make it right.

My order arrived damaged — what do I do?

Email us within 7 days of delivery with:

Your order number
A photo of the damage
A photo of the packaging

We’ll review it quickly and send a replacement or refund if approved.

Can I change my address after ordering?

If your order hasn’t shipped yet, yes — contact us as soon as possible.

Once an order has shipped, we may not be able to change the address.

Do you do custom prints or commissions?

Occasionally, yes.

If you’re interested in a custom piece, collaboration, or wholesale request, contact us and include a short description of what you’re looking for.

Do you offer wholesale?

We are open to select wholesale and retail partnerships that align with our brand.

If you own a shop, gallery, café, or creative space and want to carry Portlander Avenue prints, reach out.

Where Do I Contact You?
Website: portlanderave.com

Email: portlanderave@gmail.com