SHIPPING & Return POLICY

Last Updated: 1/1/2026

Portlander Avenue ships from the United States. Every order is packed with care to protect your prints and products in transit.

Most orders are processed within 2–5 business days.

During high-volume periods (new releases, holidays, sales), processing may take slightly longer.

Shipping time depends on your location and the carrier selected at checkout.

Estimated delivery times are typically:

• U.S. Orders: 3–7 business days after processing
• International Orders: 7–21 business days after processing

Please note: shipping time estimates are not guaranteed and may be affected by carrier delays, weather, or other factors outside our control.

Shipping rates are calculated at checkout based on:

• Your location
• Package size and weight
• Carrier pricing

If tracking is available for your order, you will receive tracking information once your order ships.

Please double-check your shipping address before placing your order.

Portlander Avenue is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address issue, we may be able to reship it at the customer’s expense.

Once an order is in the carrier’s possession, delivery timing is determined by the carrier.

If your package appears lost or stuck in transit, contact us and we’ll do our best to help.

International orders may be subject to customs fees, duties, or taxes. These are the responsibility of the customer.

Thank you.

If you have any questions about this return policy, please contact us at portlanderave@gmail.com

For shipping questions, contact:
Email: portlanderave@gmail.com

ONLINE RETURN POLICY

Effective as of: January 1, 2026 We at PortlanderAve.com maintain the policy that all sales are final. 

While we hope that you are completely satisfied with your shopping experience, to the extent permitted by law, we do not offer returns,

merchandise credits, or exchanges. 

Thank you.

If you have any questions about this return policy, please contact us at portlanderave@gmail.com

We do not accept returns for:

• Buyer’s remorse
• Size preferences
• Color differences caused by screen settings
• Minor print variation consistent with handmade / print processes

If your order arrives damaged, we’ve got you.

To request a replacement or refund, please email us within 7 days of delivery with:

• Your order number
• A clear photo of the damage
• A clear photo of the packaging

We may request additional photos depending on the situation.

If approved, we will provide either:

• A replacement shipment
  or
• A refund

(Decision is at our discretion based on availability.)

If you received the wrong item or something is missing, contact us within 7 days and we will correct it.

If a refund is approved, it will be processed back to your original payment method. Timing may vary depending on your bank or payment provider.

For returns/damage questions, contact:
Email: portlanderave@gmail.com